privacy Policy

On The River
Last updated: 11.02.2026

1. Introduction

On The River ("we", "us", "our") is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your information in accordance with:

  • The UK General Data Protection Regulation (UK GDPR)

  • The Data Protection Act 2018

If you have any questions about this policy, please contact us at:

📧 [Insert email address]
📍 On The River, Cardiff, Wales

2. What Information We Collect

We may collect and process the following data:

When you make a booking

  • Name

  • Email address

  • Telephone number

  • Booking details

  • Special requests (e.g. allergies)

Bookings are processed via Eat App.

When you make a payment

  • Payment details are processed securely via Square

  • We do not store card details

When you contact us

  • Name

  • Email address

  • Any information you include in your message

Website Usage Data

Through cookies and analytics (e.g. Squarespace analytics), we may collect:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on site

This data is anonymised where possible.

CCTV (If Applicable)

CCTV may operate at our premises for:

  • Crime prevention

  • Public safety

  • Staff safety

Footage is stored securely and retained only for a limited period.

3. How We Use Your Information

We use your data to:

  • Manage bookings and reservations

  • Process payments

  • Respond to enquiries

  • Improve our services

  • Comply with legal obligations

  • Maintain venue security

We only process data where we have a lawful basis under UK GDPR, including:

  • Contract (e.g. booking a table)

  • Legal obligation

  • Legitimate interests

  • Consent (for marketing)

4. Marketing Communications

If you opt in to receive marketing communications, we may send:

  • Event updates

  • Promotions

  • Special offers

You can unsubscribe at any time via the link in our emails or by contacting us directly.

We will never sell your data to third parties.

5. Sharing Your Information

We may share your data with trusted third parties, including:

  • Eat App (booking management)

  • Square (payment processing)

  • Website hosting provider (Squarespace)

  • Professional advisers (e.g. accountants, legal advisers)

All providers are required to comply with data protection laws.

6. Data Storage & Security

We implement appropriate technical and organisational measures to protect your data.

Data is stored securely and retained only as long as necessary.

Google Analytics & Search Data

We use Google Analytics and Google Search Console to help us understand how visitors find and use our website.

These tools collect anonymised information such as:

  • Pages visited

  • Time spent on the site

  • Device and browser type

  • General geographic location

  • How users arrived at our website

This information helps us improve performance, user experience and search visibility.

Google may process this data on servers outside the UK. Data is handled in accordance with Google’s Privacy Policy.

Analytics cookies are only placed if you consent to non-essential cookies via our cookie banner.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Request correction

  • Request erasure

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

To exercise your rights, contact us at:
ontherivercardiff@gmail.com

You also have the right to complain to the Information Commissioner’s Office (ICO):

https://ico.org.uk

8. Cookies

Our website uses cookies to improve user experience and analyse traffic.

You can manage cookie preferences via your browser settings.

For more information, see our Cookie Policy.

Analytics Cookies

We use Google Analytics to collect anonymised information about how visitors interact with our website.

These cookies help us understand:

  • How many people visit the site

  • Which pages are most popular

  • How users navigate the website

  • Where visitors are located (general region only)

This information helps us improve our services and website performance.

Analytics cookies are non-essential and will only be placed on your device if you choose to accept them via our cookie preferences.

You can change your cookie settings at any time using the “Cookie Preferences” link available on our site.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.